Returns & Exchanges

At Official 7Artisans Store, we want you to be completely satisfied with your optical equipment. If your lens or accessory doesn't meet your expectations, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team with your order number and a brief explanation for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the item in its original 7Artisans packaging, including all lens caps, hoods, manuals, and protective pouches to ensure full credit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated inspection center.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.